Delivering the Future: Looking Back and Looking Forward
27th to 28th June 2011
Durham Marriott Hotel
Don't miss out on this great opportunity to hear about what is happening around the country and to network with colleagues.
- Programme (PDF file)
An additional workshop to be run by Mike McGrath and Janice Lewis.
This year's event focused on the future of the British Library's document supply service, getting to know Customer Services personnel, and also featured the first ever public demonstration of their new Integrated Request Management Delivery System.
- Andy Appleyard, Barry Smith & Anthony Troman – The Future of the Document Supply Service/Integrated Request Management Delivery System (PDF file)
- Kate Ebdon, Jo Cox & David Clayforth – Customer Services: The Inside Story (PDF file)
You can also ask us questions through Facebook and Twitter, or maybe you want to start an informal discussion or debate with other colleagues.