FIL Committee Member Biographies
Who the FIL Committee actually are..
Kate Ebdon (BL Observer)
Customer Services Liaison Team Manager – British Library
Liaison Team Manager Kate Ebdon began her British Library career in 1980. She spent the first few years ‘learning the trade’ and building up an extensive knowledge of all areas, products and services before moving on to the more demanding roles of Visits Organiser and Events Manager. It was whilst she was in these roles that she discovered her love of customer contact and of the challenges faced in designing, marketing and presenting a portfolio of national and international events.
Kate then trained as a Liaison Team Specialist, addressing the needs and expectations of all who access the British Library. This is something Kate can have a greater influence on since moving into her current role. She now manages the Customer Services Liaison Team – the single point of contact for enquiries – and looks forward to enhancing a strategy focused on putting customers at the centre of business decisions.
Kate’s role on the FIL Executive Committee is as BL Observer and as such she is able to provide a valuable link between the inter-lending community and the British Library.
In her spare time, (as much as she has with a young daughter), Kate enjoys badminton and squash, is currently training for a 10k run and has recently discovered the ‘delights’ of Zumba!
Joanne Docherty (Secretary)
Interlibrary Loans/Document Delivery Manager – University of Glasgow
I have always loved libraries but never thought about working in one until the Careers Office at school suggested that I apply for a job as a Library Assistant at University of Glasgow.
I started on a temporary contract covering maternity leave in 1993. My first role was as a Library Assistant in what was then called the ‘Teaching Support Unit’. Our job there was to check reading lists submitted by lecturers in all areas, ensure we had a copy of each book in stock (where possible) and process items that would be in demand into our Short Loan Collection. At that time, it was usual practice to transfer to a different department after a few years and so after securing a permanent contract I was moved to work in the main Enquiry service. I stayed there for a few years until a post became available in the Document Delivery Service and after a short time, I was promoted to Supervisor in that area before being upgraded to Manager of the whole service. There have been many changes to the service over the years and although the fundamental aspect of the job is the same, the processes are now very different. I really enjoy working in this area as there is always something new going on!
Outwith work I enjoy reading, needlecraft, shopping for shoes and attending car shows. I am currently teaching myself to crochet and slowly becoming addicted to Twitter and Instagram!