FIL@BLDSC 18 March 2011
This year's event focused on the future of the British Library's document supply service, getting to know Customer Services personnel, and also featured the first ever public demonstration of their new Integrated Request Management Delivery System.
- Andy Appleyard, Barry Smith & Anthony Troman – The Future of the Document Supply Service/Integrated Request Management Delivery System (PDF file)
- Kate Ebdon, Jo Cox & David Clayforth – Customer Services: The Inside Story (PDF file)
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