Keeping Our Customers Satisfied?  Interlending in Changing World
University of Worcester – City Centre Campus
25th-26th June 2012

All presentations are provided as PDF files where possible.  Further presentations to follow..

Monday 25th June

Keynote Speech:

Sessions:

Tuesday 26th June

Keynote Speech:

  • Anne Hannaford (Director of Information & Learning Services, University of Worcester) – The Hive: An Introduction

Sessions: