Interlend 2010 Speakers

Meeting the Challenge: Co-Operation & Collaboration
Nottingham Belfry Hotel
Monday 28th June

Keynote: Brian Hall, CILIP Vice President

Brian began his professional career working in public libraries in Dudley and during the time he was there, held the post of Reference and Local History Librarian. In 1965 he achieved Chartered Librarian status whilst working as a Librarian/Information Officer at the BBA Group in Cleckheaton, West Yorkshire. He then moved into teaching at City of Birmingham College of Commerce, later the University of Central England (now Birmingham City University) where he held various teaching posts from 1967 – 2003.

Brian taught a variety of subjects including Library and society, management and local studies. He retired from teaching in 2003 although he still retained an interest until 2009 as a University Orator researching, writing and delivering citations for Honorary Degrees.
Brian has chaired many validating panels within other Faculties in the University of Central England, including Masters Courses, in the Faculty of Health, Birmingham Institute of Art and Design and the Birmingham Conservatoire. As Chair of the Library Campaign, he has spoken on behalf of the Campaign in Berlin, Southampton and Ely.

Brian has served on various professional committees such as the West Midlands Branch Committee, ISG, GLIG and the Local Studies Group and held various honorary positions within these groups.

His social interests include; his role as professional cricket umpire in various leagues in Warwickshire, Birmingham and Worcestershire and membership of the Evesham Operatic and Dramatic Society, where he has assisted in recent productions of “Hello Dolly” and “Annie”.

Exchange of Experience Session 1: Universities at Medway: A shared Library Resource; the Interloans service at the Drill Hall Library

The Universities at Medway Campus is fairly unique within the academic world. It is a multi -university campus based in Chatham, Kent, bringing together the universities of Greenwich, Kent and Christ Church. The universities have collaborated to provide joint facilities at the site, including the Drill Hall Library. Andy will provide a brief and personal history of the site, the Drill Hall Library and how the Universities at Medway came together. He will then focus on his role and the provision of Interloans for the three universities that use the Library.

Andrew (Andy) Major is 52 years old, married with 2 children. He has over 10 years experience of working in Libraries, and began with the Natural Resources Institute Library, where he was responsible for the re-cataloguing and bringing together of stocks and journal management from its four libraries when it merged and relocated to Chatham from London. Andy went on to the University of Greenwich and into his current role as an Academic Support Assistant with responsibility for Inter Library Loans. Andy has also had a long and varied career outside libraries and is a qualified baker and confectioner, he has also worked in stores management, nuclear physics, as a postroom manager, departmental administrator, and in records management and IT.

Exchange of Experience Session 2: Manchester Metropolitan University Inter Library Loans & Document Delivery : Moving Forward in Collaboration

A brief overview of MMU and its ILL and Document Delivery operations followed by a description of collaborative work with two regional bodies, the North West Libraries Interlending Partnership (NWLIP) and North West Academic Libraries (NOWAL). To conclude, the benefits of collaborative partnerships are identified in relation to service provision and development.

Karen Standley has worked at Manchester Metropolitan University since 2001 and is employed as Deputy Library Services Manager in Circulation and ILL and Document Delivery. Based at the All Saints campus, her role involves managing ILL services, helpdesk operations, self service, security and photocopying. Before moving to MMU, Karen worked for 15 years in Public Libraries for Liverpool and Rochdale .

Breakout Session 1. Tools and Tips for Effective Networking

‘This is a good opportunity for you to network!’ But how? So often we hear these words and wonder whether we will be up to the challenge. First you need to be clear on the purpose of your ‘networking’. This session focuses on those personal encounters – face to face and on the phone. You will pick up tips on ‘PRF’, the 3 steps of networking.

How to:

  • Prepare
  • Relate to the other person and
  • Follow-up with confidence.

Diana Edmonds, Bridgford Consultancy. Diana is a Director and Principal Consultant of Bridgford Consultancy.

Bridgford Consultancy works with organisations – in the public, private, and not-for-profit sectors – to develop leadership, team-working and customer service skills. The main emphasis is on the people skills that underpin success at work.

Before forming her own Company, Diana worked for Nottinghamshire Libraries. Since then, she has facilitated many programmes for libraries and information workers in all sectors. She leads LIEM’s (Libraries & Information East Midlands) successful & well regarded cross-sectoral leadership programme, ‘Motivate, Learn, Lead.’

Whilst stretching and challenging course participants, Diana and her colleagues make a point of adapting to each group’s needs, helping people feel at ease and importantly, ensuring they enjoy the training!

Breakout Session 2: Copac: your union catalogue today and tomorrow

The Copac national, academic and special library catalogue is continuing to grow and evolve. The service is currently undergoing a major reengineering process to provide a robust platform for future development and at the same time are reviewing all aspects of the service. In this session our presenters will talk about some of the changes underway and ask you to feed into the development process, exploring how Copac can offer enhanced support for the interlending process in the future.

Shirley Cousins, Copac coordinator, Mimas, University of Manchester. Shirley has a background in Information Retrieval research and teaching. As Copac coordinator her focus is the day-to-day running of the Copac service, as well as taking part in ongoing development projects. Shirley is also concerned with the future direction of the service, exploring the way technical innovation can supply enhanced services across the user community.

Lisa Jeskins, Promotions and Outreach Officer, Library and Archival Services, Mimas. Lisa is a chartered librarian with 8 years professional experience in all aspects of academic libraries and now works at Mimas for the Archives Hub and Copac teams. She is responsible for the marketing and promotion of the Archives Hub and Copac and provides workshops, seminars and presentations. Her other duties include the production of all documentation for her services and she is responsible for user support.

Breakout Session 3: SWRLS & OCLC WorldCat Local Shared Catalogue: Go Global, Stay Local

The topics covered in this session will include:

  • A brief background and history of SWRLS
  • The background of the project, including SWRLS role
  • The difference between WorldCat Local and
  • A demonstration of live WorldCat Local
  • Issues about implementing WorldCat Local in the UK
  • The relationship between WorldCat Local and the OPAC

Lynn Osborne is a Chartered Librarian with over 30 years experience in public libraries in London and the South West. She has been the Director of SWRLS, (South Western Regional Library Service) a cross sector library organisation with over 50 members, since November 2007 and represents the South West region on the Inspire Management Board and The Combined Regions Management Board as well as being a member of the CONARLS working group. She is keen to promote resource discovery and sharing and has a particular interest in improving access to electronic resources.

Derek Taylor is Application Services Manager, OCLC (UK). His role includes Project Management, Systems Implementation, training and Data Migration. Derek previously held posts at Bath Municipal Libraries, Portsmouth University, Swansea Metropolitan University and Harper Adams University College before taking up his current post in 1996.
Qualifications: BA (Hons), MLS, MCLIP

Transforming library services: the current context and the role of request handling

In the current challenging situation for UK libraries, with ‘transformation’ looming on the horizon, what might be the future for interlending?

Ben Taylor is an experienced local government transformation and efficiency practitioner with a strong interest in libraries. This includes the London Library Change Programme, an evaluation of the Knowledge Transfer Programme for MLA London, Better Stock, Better Libraries and the Community Libraries Programme baseline review for the MLA, as well as operational improvement work. Other projects include shared services work for Team Hackney, three Lincolnshire authorities, Staffordshire Moorlands and High Peak, and strategy work for a number of London authorities, as well as delivering Service Transformation Academy training and customer contact strategy for Capital Ambition, the cross-London improvement and efficiency body. He tries to read in what time he has left, though rather tragically actually enjoys management books…

The three Cs: Collaboration with Cat Cymru

Cat Cymru provides access to over 50 library catalogues from Wales on one single website where users can search and request items online. Managed by the National Library of Wales, and with regional interlending and delivery schemes joining up the circle, it is an example of regional and national collaboration and is part of the Welsh Assembly Government’s library strategy Libraries for Life. This session will briefly cover the strategic context of Cat Cymru, the website, and the regional interlending and delivery schemes.

Alyson Tyler is a professional librarian and is the Libraries Development Adviser for CyMAL: Museums Archives and Libraries Wales, a policy division of the Welsh Assembly Government. She is also currently part-time programme manager of the Libraries for Life strategy. Prior to starting work for the Welsh Assembly Government nearly five years ago she completed a PhD in Information Studies at the Department of Information Studies at Aberystwyth University. Alyson has also worked for a publishing company and in academic and public libraries. In her spare time she is currently training to be a yoga teacher and also enjoys gardening and the outdoors.

British Library Update

Pavan Ramrakha is the Business Development Manager; Higher Education at The British Library. His responsibilities include the launch of the HE Subscriptions Model and Document Supply, ETHOS and UKRR to the UK HE sector. Pavan is also responsible for driving new business revenue streams from the non-commercial sectors (Government, NHS & International HE’s) for the BL document supply business. He previously worked for the Times Educational Supplement (TES) & Times Higher Education Supplement (THES) for the best part of 14 years heading up the commercial operations for the paper and online offerings. Pavan sits on The British Library UK HE Steering Committee and is a member of the UKSG’s Education Subcommittee.

SUNCAT: the next steps for the UK’s national serials catalogue

SUNCAT is the national serials’ catalogue for the UK research community. It is freely available and currently contains information from over 70 research libraries, including the British Library and the National Libraries of Scotland and Wales. Therefore, as the single most comprehensive source of UK serials’ holding information, it is a valuable tool for anyone trying to locate serials in the UK. This session will provide a brief introduction to SUNCAT, its aims and scope, but will focus on recent and planned developments for the service. The key findings of a number of user surveys will be highlighted, particularly with reference to how these have influenced the expansion of and improvements to SUNCAT.

Zena Mulligan completed a Postgraduate Diploma in Information and Library Studies at Strathclyde University before going on to work in a variety of roles at Edinburgh University Library. These included working as a Cataloguer with the Bibliographic Services Division, a Metadata Editor with the Science and Engineering Library and Learning Information Centre and as an Electronic Publications Officer with the Digital Library Division. Zena currently works part-time for EDINA as a Project Officer on the user requirements’ aspects of SUNCAT, she also works part-time as an Information Manager with the NHS Education for Scotland Knowledge Services Group, focussing primarily on the Knowledge Network service

Graham Titley, Chair of the Forum for Interlending and Information Delivery (FIL)
Graham has spent much of his career pioneering service change. He started in the NHS in Newport, Gwent (12 years) and then moved to the NHS in Rochdale (8 years). In both posts he was the first professional librarian to serve the local health community. It was during this time that he also developed a keen interest in information governance. A move to the University of Plymouth in 2004 as Document Delivery and Copyright Librarian saw him more closely involved in Copyright issues as well as ILL administration. In particular, he oversaw the move from a paper-based to a fully electronic system, which included the instigation of an electronic signature for Copyright. Graham has a keen interest in the document delivery field and sees FIL as the right vehicle to break down barriers and encourage a closer, cross-sector, cooperative network.