From:                              British Library [Marketing@email.bl.uk]

Sent:                               18 October 2011 14:44

To:                                   Helen Trollope

Subject:                          British Library - Service Update, October 2011

 

Follow Up Flag:              Flag for follow up

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BRITISH LIBRARY

 

 

www.bl.uk

October 2011
SERVICE UPDATE

 

 

 

Delays to Document Supply services - Update

Further to the update we provided in August, access to some of the collection items held at the Library's Boston Spa site continues to be restricted following the discovery of small traces of asbestos in some areas.

All air sampling tests have found there to be no health risk - however, the Library continues to take sensible and responsible precautions to ensure the health and safety of Readers, users and staff, in full compliance with the very strict health and safety regulations applying to the management of asbestos.

Although some areas of the Boston Spa site remain closed, leading to unavailability of items, a major programme of asbestos removal and management has been ongoing since February. Our priority has been to get the higher use collection items back in service as quickly as possible.

We're pleased to announce the cleaning of the most heavily used current serials and monographs stock (1985-present) is now complete, and that overall fulfilment has gone up from 65% to 71%.

Following discussions with DCMS, funding for the bulk of the programme has now been confirmed. Work to clear other areas is being done in sections, so more of the remaining affected material will become available as this work proceeds - however, some low use items will continue to be unavailable into next year.

Interim measures to complete customer orders from alternative sources remain in place - in particular fulfilling requests from e-journal resources where licences for document supply are held, and making greater use of duplicates in our London stock. 

We wish to thank customers for their continuing patience while we deal with this substantial challenge - please be assured that we are making every effort to make stock from the affected areas available again as soon as possible.

Please cascade this information to colleagues as appropriate. Please also continue placing orders as usual, and you will be informed if you need to reapply for your requested item at a later date.

If you have any questions or concerns please contact the British Library Customer Services Department: customer-services@bl.uk or +44 (0)1937 546060



 

 

 

 

 

 


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